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21.
Programa da reforma do sector público - fase II (2006-2011) : o funcionário, a servir cada vez melhor ao cidadão

by MOÇAMBIQUE. Autoridade Nacional da Função Pública.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: [s.l.] : Autoridade Nacional da Função Pública, 2008Title translated: The public sector reform's program - phase II (2006-2011); the civil servants - trying hard to satisfy the citizen's need.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11M6872pr] (1).

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22.
The consumer in public services : choice, values and differece

by | .

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Bristol : PP, 2009Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15C758c] (1).

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23.
Frontline problem solvers : the structuring of frontline service work

by BJERREGAARD, Toke | KLITMOLLER, Anders.

Source: International Journal of Public Administration - IJPAMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Philadelphia : Routledge, july 2010Availability: No items available

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24.
Profession: public servant

by HUBBARD, Ruth.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Ottawa : Invenire, 2009Availability: No items available On order (1).

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25.
Citizen, customer, partner : engaging the public in public management

by Thomas, John Clayton.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Armonk : M. E. Sharpe, 2012Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 1.15T4584c] (1).

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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